Description

Regional Technician Operations Coach

Dallas/Fort Worth Region

Thrive Pet Healthcare is seeking experienced and passionate Veterinary Nurses/Technicians to join our team as Regional Technician Operations Coach (RTOC). This role is designed for nursing professionals who are deeply committed to advancing veterinary nursing excellence and who want to amplify their impact across multiple hospitals.

The DFW Metroplex Region includes approximately 18 clinics and hospitals. As an RTOC, you will partner closely with hospital leadership and Thrive’s Regional Director of Operations to support nursing operations, mentor technicians and assistants, and drive consistency, quality, and professional growth across the region.

This position supports the DFW Metroplex Regions (DFW East & West Regions). The role includes a blend of hands-on clinical work and regional support, with the expectation of being onsite four days per week for 4 - 6-week periods, depending on the specific scope of work. Locations and priorities will be determined by the Regional Director of Operations.

This is an exciting opportunity to leverage your clinical expertise, leadership skills, and passion for mentorship to positively influence patient care, team engagement, and nursing excellence at scale.

Key Responsibilities

• Support and elevate Veterinary Technicians and Assistants across the region to help individuals and teams reach their full potential.
• Partner with the Regional Director of Operations and hospital leadership teams to identify operational goals, gaps, opportunities, and help design and implement effective solutions.
• Collaborate with region and hospital leadership to develop and implement optimal nursing processes, workflows, and systems.
• Provide, coordinate, and facilitate Technician and Technician Assistant recruitment, onboarding, training, and ongoing professional development.
• Coach veterinary technicians and assistants to strengthen critical thinking skills, clinical confidence, and decision-making.
• Identify and help implement local and regional opportunities for expanded or enhanced clinical services.
• Assist in developing key performance indicators (KPIs) and hold Technician Team Leaders and others accountable for achieving success metrics.
• Optimize efficient utilization of resources across the region, including personnel, supplies, equipment, and specialized expertise.
• Identify, mentor, and develop local and regional nursing talent, supporting career pathways such as leadership, surgery, dental, inpatient care, exam room flow, specialty services, and value communication.
• Coach nursing leaders and team members through conflict management and difficult conversations. Model, mentor, and foster:
• Direct, respectful, and transparent communication.
• Exceptional patient care standards.
• Professionalism and an emotionally intelligent workplace culture.
• A collaborative, team-based approach to care.
• Promote a healthy work environment that supports engagement, well-being, and work-life balance.

Minimum Qualifications

• Strongly Preferred: Licensed Veterinary Technician (LVT) in Texas.
• Minimum of 5 years of experience as a Veterinary Nurse/Technician in a clinical setting.
• Minimum of 3 years of experience in a leadership, management, or supervisory role.
• Demonstrated success in mentoring, coaching, and developing team members.
• Proven contributor within a high-functioning, collaborative, and effective team.
• Strong organizational, time management, and prioritization skills.
• Excellent verbal and written communication skills.
• Exceptional technical nursing skills with the ability to model best practices.
• Ability to influence, coach, and inspire without direct authority.
• Willingness and ability to travel within the assigned region as needed.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no enrollment waiting period
• Continuing education and development support through our library of free CE courses
• Scholarship opportunities and student loan support program

and so much more!

About Thrive

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.